ATTENTION: If you speak Chinese, language assistance services, free of charge, are available to you. Call 1-877- 696-6775.
Required Federal Accessibility and Non-discrimination Notice
Faith Lutheran Home, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Faith Lutheran Home does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Faith Lutheran Home:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Chris Jellum, Human Resouces, Civil Rights Coordinator.
If you believe that Faith Lutheran Home has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex. You can file a grievance with: Faith Lutheran Home’s Civil Rights Coordinator, Faith Lutheran Home, 914 Davidson Drive, Osage, Iowa 50461: Phone: 641-732-5511, Fax: 641-732-5941, email: firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Chris Jellum, Human Resources, Civil Rights Coordinator, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/protal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov./ocr/office/file/index.html